If you decide to return a product to us, or if you have a faulty product and wish to have a refund instead of an exchange, we will notify you via email of your refund and we aim to do this within fourteen (14) working days.


The refund will go to your original payment method, so for example if you paid for your goods by card then we will refund your money back to that specific card, or if you paid using PayPal, then we will refund you via PayPal. And so on.


Important: We can only refund shipping costs if the return is a result of our error or if you are returning a faulty product. We can only process returns and refunds for items purchased directly from the online shop at monroseskincare.com.