Ordering, Payment & Taxes

Advice on ordering, payment and taxes on monroeskincare.com

Do you deliver to BFPO addresses?
Yes, we have always done our best to support our British armed forces.  All BFPO addresses must be registered as UK, rather than the country where you a...
Mon, 29 Jun, 2020 at 2:48 PM
Do prices include VAT?
The prices on our website are standardised and are the same for every country we ship to.  They include VAT at the current rate for the UK and Isle of M...
Tue, 9 Feb, 2021 at 5:33 PM
VAT invoices and receipts
When you place an online order you will receive a VAT invoice / receipt in the form of an official email from our website.  If you are eligible you can ...
Mon, 29 Jun, 2020 at 2:49 PM
Can I reclaim VAT back from my order?
UK prices include VAT. For all other countries, there is no VAT or tax element included in the price (see here for more information). For VAT registered...
Tue, 9 Feb, 2021 at 5:34 PM
Will I have to pay taxes or duties on non-UK orders?
For orders delivered outside of the UK the purchaser may have to pay import duties and taxes, which are levied once a package reaches your country.  Cus...
Mon, 29 Jun, 2020 at 2:53 PM
Why have you stopped shipping to the EU?
Unfortunately, due to Brexit and the UK leaving the European Union (EU), any orders we despatch to the EU are now liable for local VAT, import duties and co...
Tue, 9 Feb, 2021 at 5:38 PM